COVID-19 Important Information

Published on: March 20, 2020

Three Counties would like to reassure clients they will be fully supported, wherever possible, during the ongoing coronavirus/COVID-19 outbreak.

We understand people’s concerns and want to assure you and your family that we have plans in place to continue to provide the best service and assistance where we can.

As you would expect, we are holding regular meetings to keep abreast of the evolving situation and have already put in place detailed plans to ensure business continuity. Nevertheless, it would be naive of us to think that this developing situation will have no impact.

We have been planning for some time how we can best mitigate the impact of COVID-19 and have been following the recommendations of both the Government and Public Health England. However, as a result of the most recent announcements, we have decided to put in place further measures that we know will affect our usual relations with clients over the coming weeks.

Reducing the risk of travel – In order to reduce the chance of bringing infection into the Three Counties office, all travel for non-client work out of our offices has been cancelled. In addition, we will be contacting clients to cancel all non-essential visits and make alternative arrangements, which could include telephone meetings, conference calls, Skype calls or similar. We will also be using video conferencing to reduce the need for travel between our own office and that of our sister company, Greaves West & Ayre.

Reducing social contact – We are restricting the use of our Three Counties meeting rooms to both reduce footfall into our offices and allow for additional cleaning procedures. We have asked staff to observe maintaining the space between people in our office to the recommended two metres.

Further increasing hygiene – Beyond the measures we have already taken, we will be further extending and increasing the regularity of cleaning routines and procedures within the Three Counties office. We will be requesting that any visitor to our offices wash their hands prior to and following any meeting and use the available hand sanitiser.

Protecting the most vulnerable – Any staff member who is considered to be at a high risk of infection or are a carer for someone at high risk, will be provided with the flexibility to continue their work within a safe environment.

Home working – We intend to use our offices as much as possible and to keep them as the main hub for ongoing business. However, we do have contingency plans in place which will allow our staff to work from home should the need arise. Please be assured that should we be required to take this action the security and confidentiality of your information will not be compromised.

We will continue to regularly assess the emerging situation and follow directives from the Government. Due to the uncertainty ahead, if there are any documents that you require us to work on in the near future, we would recommend you deliver these to our offices as soon as you are able.

The Three Counties website ( and that of our sister company, Greaves West & Ayre (, is where you will find any business and financial advice or any updates that we believe will be helpful to you.

Three Counties has been around for over 30 years and we’ve weathered some turbulent times, as we know many of our clients have too. Looking out for each other and putting people first will help us get through this situation.

If you have any concerns or queries regarding the above please get in touch. The entire team at Three Counties remain fully committed to supporting the wellbeing of our clients at this difficult time. We would like to thank you in turn for your continued support.

Contact Numbers:

Office 0191 230 3034

Andrew Alexander, Director 07841 932 956

David Heppell, Director 07799 407 329

Martin Howe, Director 07471 036 478

Corryn Wild, Director 07387 415005

Information correct as of 19 March 2020

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