Complaints Procedure

We pride ourselves on our personal service and strive to provide highest standard of financial planning at all times.

If for any reason you feel dissatisfied with any aspect of our service, we would like to hear from you. This will give us the opportunity to address your complaint and attempt to put things right as quickly as possible.

Where possible, your Financial Planner or Investment Manager, should be able to put things right. Therefore, if you wish to register a complaint, in the first instance please contact us by post at our Bournmoor address, by email at or by phone 0191 230 3034.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. The Financial Ombudsman Service is an independent organisation that was established to resolve disputes between financial institutions and their customers. Information on the Financial Ombudsman Service can be found at their website The Financial Ombudsman Services can be contacted by calling 0800 023 4567 or by e-mailing or by writing to Financial Ombudsman Service at :

Financial Ombudsman Service
Exchange Tower
E14 9SR

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.

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